Buffer Overrun. Intermute AdSubtract Needs To Shut Down

by vitalbodies on October 12th, 2008

Buffer Overrun. Intermute AdSubtract Needs To Shut Down

The Problem: When trying to get on the Internet, a message would pop up saying “Buffer Overrun. Intermute/AdSubtract needs to shut down”.

Using Microsoft XP Pro we could not access the Internet with Microsoft Internet Explorer but were able to get email.
The problem just suddenly started, when trying to get on the Internet (with Internet Explorer) with a message popping up that said “Buffer Overrun problem and Intermute/AdSubtract needs to shut down”. The AdSubtract Program would shut down and at that point we were not able to get on the Internet.
The Weatherbug Program, was also was not working, as it goes out on the Internet to receive temp updates and alerts.

The Solution:
It appears that AdSubtract was telling Internet Explorer to use AdSubtract as a proxy to go on the Internet, but that program was no longer working so Microsoft Internet Explorer could not access the Internet. (The company that offered the program, Inertmute, was sold to another company, Trend Micro, and they no longer serviced this program and suddenly AdSubtract stopped working)
After thinking that AdSubtract was the problem, we ended up going into the setting within Microsoft Internet Explorer:
Internet Explorer Tools >Internet Options > Connections > LAN Settings. In LAN Settings “Use a proxy server for your LAN” was checked, so we unchecked “Use a proxy server for your LAN” and were able to get on the Internet.
Apparently, each time AdSubtract was loaded (if it is in the start up file or you clicked to start it) it would reset the LAN settings to “use a proxy” until the program (AdSubtract) was removed from the computer. Once the “Use a proxy server for your LAN” was unchecked and the AdSubtract program was removed, everything worked fine. We were able to get on the Internet with Internet Explorer and Weatherbug worked.

We had used the AdSubtract program for several years. AdSubtract would stop pop ups, and moving ads, etc and you could use it to remove cookies, history etc. AdSubtract would also let you keep the cookies that you wanted to keep so that you didn’t have to keep signing in on the web site that required cookies. AdSubtract was a handy program, but the company quit upgrading it some time ago but it was still working until Oct 11th 2008.
This was really a simple fix, but we had a very difficult time finding the problem, but that is computers!!

The Other Solution:

In a comment Clifton Miller suggested a solution that allows one to keep AdSubtract.
On October 12, 2008 at 5:05 pm Clifton Miller Said:

adsubtract was disabled by trendmicro. adsubtract phones home to store.trendmicro.com everytime you start the program. you can block the website and restore functionality by editing your hosts file. It is located at C:\%sysdir%\drivers\etc if you have xp or vista the directory is C:\windows\system32\drivers\etc
The file is named “hosts” open with notepad and add the following line:
127.0.0.1 store.trendmicro.com

this will force the dns “store.trendmicro.com” to resolve to 127.0.0.1 which is your own computer.

This comment was also helpful:
Here is a link for anyone wishing to try AdSubtract after following Clifton Miller’s instructions above:

http://www.download.com/AdSubtract-Pro/3000-7786_4-10252042.html

From Windows

8 Comments
  1. Clifton Miller permalink

    adsubtract was disabled by trendmicro. adsubtract phones home to store.trendmicro.com everytime you start the program. you can block the website and restore functionality by editing your hosts file. It is located at C:\%sysdir%\drivers\etc if you have xp or vista the directory is C:\windows\system32\drivers\etc
    The file is named “hosts” open with notepad and add the following line:
    127.0.0.1 store.trendmicro.com

    this will force the dns “store.trendmicro.com” to resolve to 127.0.0.1 which is your own computer.

  2. R A Dubois permalink

    Clifton Miller’s suggestion above worked exactly
    as stated. I now have AdSubtract back and couldn’t
    be more pleased.

    It’s a great little program for getting rid of advertising on your browser.
    Too bad more people don’t know about it.

    Very easy to do.

  3. Marc Fuhr permalink

    I’d tried the hosts approach for all of the addresses I could find withing AdSubtract (did you know that the program most of all consists of embedded HTML code?), but it didn’t work. Clifton’s approach did work, though. I just wonder why redirecting *.trendmicro.com didn’t work for me. Anyway, AdSubtract is back! :)

  4. Here is a link for anyone wishing to try AdSubtract
    after following Clifton Miller’s instructions above:

    http://www.download.com/AdSubtract-Pro/3000-7786_4-10252042.html

  5. Radunn permalink

    Clifton Miller; thank you. I’ve spent almost a week trying to resolve this issue. Luckily I typed in “Adsubtract buffer overrun” in Google and stumbled upon your resolution; again thanks!!

  6. B. Poston permalink

    I wasn’t able to save the “hosts” file. It was “read only”. Is there something else to try? Thanks.

  7. You might try navigating to the hosts file > right click on the file > choose properties > un-check read only.

    Try Clifton’s suggestion again, and when you have AdSubtract working make the hosts file read only again.

  8. Ray H permalink

    Thank you Clifton Miller and vitalbodies, Adsubtract is working again! Pat yourselves on the back.

Leave a Reply

Note: XHTML is allowed. Your email address will never be published.

Subscribe to this comment feed via RSS